Quick-Service Restaurant
Support digital kiosk ordering transformation, reduce time for searching for customers at their table, reduce customer waiting time and improve experience at drive-thru.
Key benefits
Optimise operations in restaurants featuring digital ordering kiosk to increase customer satisfaction (reduce waiting time) and productivity (increase number of customers served at service peak).
More
productivity
Save 20 seconds
per service
Better client
satisfaction
Reduced
waiting time
Increase in sales
By improving customer satisfaction through personalised and digital experience
Reinforced loyalty
A stronger competitive advantage by leveraging your CRM and mobile app.
RTLS in Quick-service Restaurant
Real-time location systems (RTLS) can be used in quick-service restaurants to track the location and movement of the easel within a restaurant or other food service facility, and to track the location of cars as they move through the drive-thru lane. RTLS technology uses a combination of wireless communication (BLE, UWB, LoRa...), hardware, and software (Location Engine, End-User applications, tools...) to track the location of the orderer within the restaurant, and to identify the location of each car as it approaches the ordering station, tracking its movement as it moves through the lane to the pick-up window, allowing management to track their productivity and ensure that they are able to efficiently serve customers.
Overall, Ubudu RTLS can help increase efficiency of table service in a restaurant or other food service facility, reduce waste, and enhance the customer experience. The best technology for a particular use case will depend on the specific requirements and constraints of the application. It may be necessary to use a combination of different technologies to achieve the desired results.
Localised Table service
Optimise table service by tracking the location of tent tokens to easily find guests at their table.
Support digital self-ordering kiosk transformation
Self ordering kiosks increase revenues (systematic upselling) and enhance customer satisfaction, digital table service is a must to support operations when orders are placed at self-service kiosks.
Improve employee time management and productivity
Save on average more than 20 seconds per service to ensure timely service.
Improve customer satisfaction and average sale
Digital services in restaurants enable better customer service and higher average spending per customer.
A flexible solution for both indoor and outdoor spaces
Digital Table Service can support both indoor spaces and outdoor and can be installed in any type of restaurant (multiple floors, complex layouts etc...).
Optimise drive-thru customer experience
Reduce waiting time optimising flow and recognise customer at ordering kiosk in order to reward loyalty and facilitate usage of discount coupons.
Recognise customer automatically at ordering kiosk
The DriveID box combined with our mobile SDKs enable to precisely distinguish customer that is next to ordering kiosk in the drive thru lane without mistakes and facilitate usage of discount coupons and loyalty programs.
Reduce waiting time for customers
By optimising time customer recognition and coupon reading overall waiting time for customer at drive thru is reduced.
They trust us
.png)
Ubudu RTLS products
Made in-house and designed in Europe, get to know our products.
RTLS Radio Technologies
RTLS Hardware
RTLS Software
RTLS Deployment Tools
RTLS Starter Kits
Ubudu Starter Kits
Plug-and-play Starter Kits including Ubudu hardware, software, tools and documentation in order to let you test and show demos of Ubudu RTLS in no time.
Ubudu's RTLS solution provides beneficial functionality through a combination of technologies and a platform that simplifies data analysis. Thank you to the technical and sales teams for their responsiveness and efficiency.
We are proud to be working hand in hand with renowned tech company Ubudu in bringing SDA+ and RTLS into the SM4RT TRACE suite of solutions. Thanks to Ubudu’s expertise and experience with the technology itself, we are able to make Malaysian offices, factories and warehouses safer and more efficient.
Ubudu hybrid RTLS platform provides us the necessary flexibility to go-to-market and address different customers’ needs with competitive offerings. With its out-of-the-box applications and tools, the solution is easy to deploy and customer onboarding is smooth.
Ubudu has enabled us to secure pedestrian movements in our sorting centres in a simple, quick and large-scale way. This solution is more easily adopted by our employees, unlike the more expensive and limited solutions we had previously deployed.
The collaboration with Ubudu has been effective and together we work toward excellence in every aspect of project delivery.
A simple solution to make operators aware of the areas of interaction with the machines.
A tent or flag contains a BLE circuit that can either broadcast a signal that is received and processed by a network of directional antennas hidden in the ceiling (architecture TSSV1) or scan and report beacons placed under the table.
When the customer order at the digital kiosk his food he is asked to associate the flag / tent number to his order. When the order is ready staff can see on a touch screen where the customer associated to an order seats.
Note that Tent/flags save battery when stacked and stop broadcasting / scanning operations.
Typically digital table service is installed in a day in a typical quick service restaurant. The approach has been industrialised and perform in thousands of venues as of today. The system can run fully on premise and software can be managed / upgraded remotely.
DriveID features 2 antenna with different directional capabilities that can detect precisely when the customer that has installed the brand mobile app with our SDKs installed is in front of the ordering kiosk and establish a 2 way secured BLE communication channel that allows to identify the customer and eventually burn coupons. Informations exchanged are sent through HTTPS callbacks the brand back-end so in order to personalise the experience at the kiosk and take advantage of loyalty benefits.
The solution who leverage a BLE localisation approach can achieve nearly table accuracy but zone level accuracy is typically enough because of the visual indication that the tent / flag provides.