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Quick-Service Restaurant

Support digital kiosk ordering transformation, reduce time for searching for customers at their table, reduce customer waiting time and improve experience at drive-thru.

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waitress in a restaurant

Key benefits

Optimise operations in restaurants featuring digital ordering kiosk to increase customer satisfaction (reduce waiting time) and productivity (increase number of customers served at service peak). 


Save 20 seconds
per service

Better client

waiting time

Increase in sales

By improving customer satisfaction through personalised and digital experience

Reinforced loyalty

A stronger competitive advantage by leveraging your CRM and mobile app.

RTLS in Quick-service Restaurant

Real-time location systems (RTLS) can be used in quick-service restaurants to track the location and movement of the easel within a restaurant or other food service facility, and to track the location of cars as they move through the drive-thru lane. RTLS technology uses a combination of wireless communication (BLE, UWB, LoRa...), hardware, and software (Location Engine, End-User applications, tools...) to track the location of the orderer within the restaurant, and to identify the location of each car as it approaches the ordering station, tracking its movement as it moves through the lane to the pick-up window, allowing management to track their productivity and ensure that they are able to efficiently serve customers.

Overall, Ubudu RTLS can help increase efficiency of table service in a restaurant or other food service facility, reduce waste, and enhance the customer experience. The best technology for a particular use case will depend on the specific requirements and constraints of the application. It may be necessary to use a combination of different technologies to achieve the desired results.

Localised Table service

Optimise table service by tracking the location of tent tokens to easily find guests at their table.

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Support digital self-ordering kiosk transformation

Self ordering kiosks increase revenues (systematic upselling) and enhance customer satisfaction, digital table service is a must to support operations when orders are placed at self-service kiosks. 

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Improve employee time management and productivity

Save on average more than 20 seconds per service to ensure timely service.

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Improve customer satisfaction and average sale

Digital services in restaurants enable better customer service and higher average spending per customer.

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A flexible solution for both indoor and outdoor spaces

Digital Table Service can support both indoor spaces and outdoor and can be installed in any type of restaurant (multiple floors, complex layouts etc...).

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women taking their order at a digital kiosk in a restaurant
driver receiving his order at a restaurant's drive-through

Optimise drive-thru customer experience

Reduce waiting time optimising flow and recognise customer at ordering kiosk in order to reward loyalty and facilitate usage of discount coupons.

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Recognise customer automatically at ordering kiosk

The DriveID box combined with our mobile SDKs enable to precisely distinguish customer that is next to ordering kiosk in the drive thru lane without mistakes and facilitate usage of discount coupons and loyalty programs.

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Reduce waiting time for customers

By optimising time customer recognition and coupon reading overall waiting time for customer at drive thru is reduced.

They trust us

Plug-and-play Starter Kits including Ubudu hardware, software, tools and documentation

Ubudu Starter Kits

Plug-and-play Starter Kits including Ubudu hardware, software, tools and documentation in order to let you test and show demos of Ubudu RTLS in no time.

LoRa Smart
BLE Smart
BLE Network
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What they say about us
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Vincent Routaboul

Ubudu's RTLS solution provides beneficial functionality through a combination of technologies and a platform that simplifies data analysis. Thank you to the technical and sales teams for their responsiveness and efficiency.

Vincent Routaboul
CIPAM, Director
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Hafeiz Hassan

We are proud to be working hand in hand with renowned tech company Ubudu in bringing SDA+ and RTLS into the SM4RT TRACE suite of solutions. Thanks to Ubudu’s expertise and experience with the technology itself, we are able to make Malaysian offices, factories and warehouses safer and more efficient.

Hafeiz Hassan
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Alvin Chng

Ubudu hybrid RTLS platform provides us the necessary flexibility to go-to-market and address different customers’ needs with competitive offerings. With its out-of-the-box applications and tools, the solution is easy to deploy and customer onboarding is smooth.

Alvin Chng
Qonda System, Founder & CEO
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Laurent Nominé

Ubudu has enabled us to secure pedestrian movements in our sorting centres in a simple, quick and large-scale way. This solution is more easily adopted by our employees, unlike the more expensive and limited solutions we had previously deployed.

Laurent Nominé
Suez, SERI Manager for Service Trades
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Derek So

The collaboration with Ubudu has been effective and together we work toward excellence in every aspect of project delivery.

Derek So
Atal, Business Development Manager
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Pascal Rivoire

A simple solution to make operators aware of the areas of interaction with the machines.

Pascal Rivoire
Colas, Operational Excellence Project Manager
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Frequently Asked Questions

Is there something you need to know?

How does the digital table service solution work? 
Icone plus

A tent or flag contains a BLE circuit that can either broadcast a signal that is received and processed by a network of directional antennas hidden in the ceiling (architecture TSSV1) or scan and report beacons placed under the table.
When the customer order at the digital kiosk his food he is asked to associate the flag / tent number to his order. When the order is ready staff can see on a touch screen where the customer associated to an order seats. 
Note that Tent/flags save battery when stacked and stop broadcasting / scanning operations. 

How long does it take to install digital table service in a restaurant? 
Icone plus

Typically digital table service is installed in a day in a typical quick service restaurant. The approach has been industrialised and perform in thousands of venues as of today. The system can run fully on premise and software can be managed / upgraded remotely.

How does the DriveID box works ? 
Icone plus

DriveID features 2 antenna with different directional capabilities that can detect precisely when the customer that has installed the brand mobile app with our SDKs installed is in front of the ordering kiosk and establish a 2 way secured BLE communication channel that allows to identify the customer and eventually burn coupons. Informations exchanged are sent through HTTPS callbacks the brand back-end so in order to personalise the experience at the kiosk and take advantage of loyalty benefits. 

How accurate is digital table service ? 
Icone plus

The solution who leverage a BLE localisation approach can achieve nearly table accuracy but zone level accuracy is typically enough because of the visual indication that the tent / flag provides.